Although AIG’s Operations team was well underway with a strategic transformation initiative involving off-shoring, process standardization and organisational redesign, momentum was slowing as the changes were implemented on the ground.
We helped the leadership team to shift from individual silos to collective accountability, underpinned by trusting, open relationships, joined up working and collaboration. Following diagnosis, a team workshop and individual performance coaching, the team experienced an increasing shift in how they supported, challenged and worked with each other over the subsequent months.
As a result of greater trust between them, the team achieved a significant improvement in delivery of the transformation goals. Individually, the leaders were more aware of the impact of their approach on others and took a more focused, thoughtful approach to strategic and collaborative activities.